POLÍTICAS DE CAMBIOS, DEVOLUCIONES Y GARANTÍAS
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Cambios
Changes must be requested within the first 10 calendar days after receiving your order.
If you are in a city other than Pereira, this period will be counted from the moment the transport company notifies you of the delivery of the order.
We do not offer refunds for changes in size, color, or style. However, our garments can be exchanged provided they meet the following conditions:
• The garment must be in perfect condition.
• It must not show signs of use.
• You must keep the original label.
• It must not have stains, odors, makeup residue, deodorant, perfume or detergents.
• The garment will be checked by our team before authorizing the exchange.
Shipping costs associated with the exchange process will be borne by the customer, except when the exchange corresponds to an error attributable to Mussa Fashion Brand.
Garantías
In accordance with applicable Colombian regulations, you have the corresponding legal term to request a warranty when the product presents problems related to its quality, suitability, safety or operating conditions, as appropriate.
The warranty does not cover damage caused by improper use of the garment, negligence, accidents, or failure to follow care recommendations.
Cases in which no changes or guarantees apply
We do not accept exchanges or recognize warranties when:
• The product shows signs of use.
• It has a bad odor or residue from detergents, perfumes, makeup or deodorant.
• It shows stains or alterations caused by use.
• The fibers or fabric have been damaged by chemicals.
• The garment shows damage caused by excessive heat.
• It shows cuts, tears or damage caused by sharp objects.
• The garment has been subjected to a washing process different from the one recommended.
• Light-colored garments have been mixed with dark-colored garments during washing, causing color transfer.
DERECHO DE RETRACTO
In purchases made through electronic commerce, the consumer may exercise the right of withdrawal in the cases and within the terms established by applicable Colombian legislation.
The product must be returned by the same means and in the same condition in which it was received, and the consumer must assume the return costs where applicable.
Once the product has been received and verified, Mussa Fashion Brand will carry out the corresponding process within the terms established by law.
DERECHO A LA REVERSIÓN DEL PAGO
In purchases made through e-commerce, the consumer may request a payment reversal in the cases established by Colombian legislation, including:
• When the transaction is fraudulent.
• When it corresponds to an unsolicited transaction.
• When the product is not received.
• When the delivered product does not correspond to the one requested.
• When the product has defects.
To exercise this right, the requirements and terms established by applicable legislation must be met.